Monthly Archive for January, 2007

How much of the public’s current woes with technology (and services) could be alleviated by better documentation?
Leaving the topic of product design (which is where problems are really started…or averted) to folks like Creating Passionate Users, I’ve long believed that better documentation and better product testing could go a long way toward reducing user frustration [...]

What pulls you into a printed page and makes you read?
I’ve always been a sucker for pull quotes, whether they’re in an article on a topic I’m passionate about (like animal rescue) or a topic you have to drag me kicking and screaming to (like diversification in investment portfolios). They consistently pull me in and [...]

When was the last time you looked at a page you’ve written? I mean really looked at it, as if you hadn’t written it?
Try this little experiment:

Pick a page you’ve written recently. Any page. For any audience.
Hang it on a bulletin board, a wall, even the front of your computer monitor.
Step back to at least arm’s [...]